SHIPPING POLICY
COUNTRIES WE CURRENTLY SHIP TO
EUROPE
AUSTRIA, BELGIUM, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, ICELAND, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS, NORWAY, POLAND, PORTUGAL, ROMANIA, SERBIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, UNITED KINGDOM.
AMERICA
CANADA, UNITED STATES, MEXICO.
ASIA
SOUTH KOREA, HONG KONG, INDIA, INDONESIA, JAPAN, MALAYSIA, SINGAPORE, THAILAND, TURKEY.
OCEANIA
AUSTRALIA, NEW ZEALAND.
SHIPPING RATES
SHIPPING RATES DEPEND ON THE DESTINATION COUNTRY. ONCE YOU ENTER YOUR DELIVERY ADRESS AT CHECK OUT, RATES WILL BE SHOWN FOR BOTH STANDARD AND EXPRESS SHIPPING OPTIONS.
PROCESSING TIME
PRODUCTS ARE BEING RELEASED AS A PRE-SALE. SINCE EACH SET IS CAREFULLY HANDMADE BY ONE PERSON (ALONG WITH THE PACKAGING AND EVERY STEP THAT GOES INTO COMPLETING YOUR ORDER) PROCESSING TIME MAY TAKE UP TO 25 DAYS BEFORE SHIPPING.
PROCESSING TIME DOES NOT INCLUDE SHIPPING TIME.
SHIPPING & DELIVERY TIMES
ESTIMATED DELIVERY TIMES ARE SHOWN AT CHECKOUT. THESE ARE BASED ON AVERAGE TRANSIT TIMES AND MAY VARY DEPENDING ON YOUR LOCATION, CUSTOMS CLEARANCE, OR COURIER DELAYS.
ESTIMATED SHIPPING TIMES (THIS DOES NOT INCLUDE PROCESSING TIME)
✧ SPAIN: 2–4 BUSINESS DAYS.
✧ EUROPE: 5–12 BUSINESS DAYS (STANDARD), 3–5 BUSINESS DAYS (DHL EXPRESS)
✧ REST OF THE WORLD: 5–20 BUSINESS DAYS (STANDARD), 3–6 BUSINESS DAYS (DHL EXPRESS)
TRACKING AND DELIVERY
ALL ORDERS INCLUDE TRACKING. YOU WILL RECEIVE A TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN DISPATCHED. IF A DELIVERY ATTEMPT IS MISSED, YOUR LOCAL COURIER MAY PROVIDE INSTRUCTIONS FOR REDELIVERY OR PICKUP. IT IS THE BUYER’S RESPONSIBILITY TO FOLLOW UP AND ENSURE THE PACKAGE IS RECEIVED. IF YOUR TRACKING HAS NOT UPDATED IN OVER A WEEK, PLEASE CONTACT US AND WE WILL FOLLOW UP WITH THE SHIPPING CARRIER.
INTERNATIONAL CUSTOMS & DUTY FEE
AS WE ARE UNABLE TO ADVISE THE EXACT AMOUNT OF CUSTOM AND DUTY FEES, BUYERS ARE RESPONSIBLE FOR ALL CUSTOMER AND DUTY FEES THAT MAY OCCUR TO THE ORDER ONCE IT HAS REACHED THE DESTINATION COUNTRY.
BY PLACING AN ORDER, YOU AGREE TO THE TERMS OUTLINED IN THIS POLICY.