FAQ
FAQ
PRODUCT INFO
WHAT ARE PRESS-ON NAILS?
PRESS-ON NAILS ARE READY-TO-WEAR NAIL SETS THAT COME IN A WIDE RANGE OF DESIGNS AND LENGTHS. THEY’RE PERFECT FOR ANYONE WHO LOVES HAVING THEIR NAILS DONE BUT DOESN’T WANT TO COMMIT TO LONG-TERM WEAR, SPEND TIME AND MONEY AT THE SALON EVERY MONTH, OR SIMPLY ENJOYS SWITCHING UP THEIR NAIL STYLE MORE OFTEN. EACH SET INCLUDES AN APPLICATION KIT AND CAN BE EASILY APPLIED AT HOME IN UNDER 10 MINUTES.
HOW LONG DO A SET OF PRESS ON NAILS LAST?
✧ TEMPORARY WEAR: 1-3 DAYS (WITH ADHESIVE TABS)
✧ LONG-TERM WEAR: 1-3 WEEKS (WITH NAIL GLUE)
PLEASE NOTE THAT THESE TIMES MAY VARY DEPENDING ON YOUR LIFESTYLE AND WHETHER THE CORRECT TECHNIQUE WAS USED TO PREP THE NATURAL NAILS FOR THE APPLICATION.
WHAT'S THE DIFFERENCE BETWEEN A SALON MANICURE AND A SET OF PRESS-ON NAILS?
WHILE BOTH CAN OFFER A SIMILAR FINISHED LOOK, THEY SERVE DIFFERENT PURPOSES. A SALON MANICURE IS MEANT FOR LONG-LASTING WEAR, REQUIRES TIME, REGULAR MAINTENANCE EVERY FEW WEEKS, AND MUST BE APPLIED AND REMOVED BY A NAIL TECHNICIAN.
PRESS-ONS AREN’T MEANT TO REPLACE THE SALON EXPERIENCE OR ITS DURABILITY. THEY’RE MORE OF A FLEXIBLE OPTION FOR PEOPLE WHO WANT STYLISH NAILS BUT CAN’T, OR DON’T WANT TO COMMIT TOO MUCH TIME OR MONEY EACH MONTH. THEY COME READY TO WEAR, CAN BE EASILY APPLIED AT HOME, REUSED, AND MAKE IT EASIER TO SWITCH STYLES MORE OFTEN.
CAN I WEAR PRESS-ONS WHILE DOING EVERYDAY ACTIVITIES?
YES, YOU CAN WEAR PRESS-ON NAILS DURING MOST EVERYDAY ACTIVITIES. HOWEVER, IT'S BEST TO AVOID PROLONGED EXPOSURE TO WATER, HARSH CHEMICALS, AND ANY ACTIVITIES THAT MAY PUT EXCESSIVE PRESSURE ON THE NAILS.
WHY CHOOSE JELLY DROPS NAILS?
JELLY DROPS PRESS-ON NAILS ARE CAREFULLY HAND-CRAFTED BY A PASSIONATE NAIL ARTIST, USING PRE-FORMED SOFT GEL TIPS AND THE HIGHEST QUALITY MATERIALS. EACH SET FEATURES A UNIQUE DESIGN INSPIRED BY SPECIFIC CONCEPT, REFERENCES AND AESTHETICS, FROM SIMPLE AND CLASSIC STYLES TO MORE COMPLEX AND ARTISTIC ONES. THEY COME IN A RANGE OF SIZES AND BECAUSE THEY'RE MADE WITH PREMIUM MATERIALS, THEY CAN BE REUSED MULTIPLE TIMES.
SIZING
I HAVE CLUBBED THUMBS, WHAT CAN I DO?
IF YOU HAVE CLUBBED THUMBS, PLEASE CONTACT US. WE’LL DO OUR BEST TO ARRANGE A SET WITH THUMB SIZES THAT FIT YOUR NAILS.
WHAT IF THE NAILS I ORDERED DON'T FIT ME?
WE ALWAYS RECOMMEND SIZING UP IF YOU’RE UNSURE ABOUT YOUR SIZE.
IF THE NAIL IS TOO BIG: YOU CAN GENTLY FILE DOWN THE SIDES AND THE CUTICLE AREA OF THE PRESS-ON UNTIL YOU GET A BETTER FIT.
IF THE NAIL IS TOO SMALL: GENTLY PRESS THE NAIL AGAINST THE SURFACE OF A GLASS FILLED WITH HOT (NOT BOILING) WATER TO SLIGHTLY STRETCH AND FLATTEN THE CURVE.
CUSTOMER CARE
I LOST A NAIL, WHAT CAN I DO?
WE DO OFFER REPLACEMENT NAILS FOR 5€ EACH NAIL, PLUS SHIPPING.
ALTERNATIVELY, IF YOU’RE PLACING A NEW ORDER, WE CAN INCLUDE UP TO 3 REPLACEMENT NAILS AT NO EXTRA COST.
FOR MORE DETAILS ON HOW TO REQUEST REPLACEMENTS, PLEASE CONTACT US.
I NEED MY ORDER SOONER THAN EXPECTED. IS THAT POSSIBLE?
IF YOU HAVE SPECIAL DELIVERY REQUESTS OR NEED YOUR ORDER URGENTLY BY A SPECIFIC DATE, PLEASE CONTACT US BEFORE PLACING YOUR ORDER TO ASK ABOUT THE POSSIBILITY OF ADDING A “RUSH ORDER” FEE FOR DISPATCH WITHIN 5 BUSINESS DAYS INSTEAD OF OUR REGULAR 8–10 BUSINESS DAYS. (5 BUSINESS DAYS PRODUCTION TIME DOES NOT INCLUDE SHIPPING TIME)
WE ALSO OFFER DHL EXPRESS SHIPPING WITH ESTIMATED DELIVERY TIMES OF 3 TO 6 BUSINESS DAYS, DEPENDING ON THE DESTINATION COUNTRY.
YOU CAN ALSO CONTACT US TO CHECK AVAILABILITY FOR 48-HOUR DELIVERY IN SPAIN OR 24-HOUR DELIVERY IN BARCELONA.
SHIPPING & DELIVERY
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
PRODUCTS ARE BEING RELEASED AS A PRE-SALE. SINCE EACH SET IS CAREFULLY HANDMADE BY ONE PERSON (ALONG WITH THE PACKAGING AND EVERY STEP THAT GOES INTO COMPLETING YOUR ORDER) PROCESSING TIME MAY TAKE UP TO 25 DAYS BEFORE SHIPPING. PROCESSING TIME DOES NOT INCLUDE SHIPPING TIME. AFTER THAT TIME, IT WILL BE SHIPPED.
ESTIMATED DELIVERY TIMES ARE SHOWN AT CHECKOUT. THEY’RE BASED ON AVERAGE DELIVERY TIMES AND MAY VARY DEPENDING ON YOUR LOCATION. ONCE YOUR ORDER HAS SHIPPED, YOU’LL RECEIVE A TRACKING NUMBER BY EMAIL SO YOU CAN CHECK THE SHIPPING UPDATES.
YOU CAN SEE THE ESTIMATED DELIVERY TIMES FOR EACH COUNTRY HERE.
WHY DOES MY ORDER TAKE SO LONG TO SHIP?
EACH SET OF PRESS-ONS IS CREATED WITH CARE AND ATTENTION TO DETAIL, ALONG WITH THE PACKAGING AND EVERY STEP THAT GOES INTO COMPLETING YOUR ORDER. AS A SMALL BUSINESS, ALL PROCESSES ARE HANDLED BY ONE PERSON, WHICH MEANS EACH ORDER RECEIVES INDIVIDUAL ATTENTION AND QUALITY CONTROL FROM START TO FINISH.
IN SOME CASES, DELAYS MAY OCCUR DUE TO HIGH DEMAND OR RESTOCKING OF MATERIALS, BUT WE’LL ALWAYS DO OUR BEST TO SHIP YOUR ORDER AS SOON AS IT’S READY. YOU’LL RECEIVE A TRACKING NUMBER VIA EMAIL ONCE IT HAS BEEN SHIPPED.
I ENTERED THE WRONG ADRESS AT CHECKOUT, CAN I FIX THIS?
IF YOU ENTERED AN INCORRECT ADDRESS, PLEASE CONTACT US IMMEDIATELY TO REQUEST AN UPDATE.
IF YOUR ORDER HASN’T SHIPPED YET, WE’LL BE ABLE TO CORRECT THE ADDRESS.
ONCE AN ORDER HAS BEEN SHIPPED, IT’S BEYOND OUR CONTROL TO MAKE ANY CHANGES TO THE DELIVERY ADDRESS. IN THAT CASE, YOU’LL NEED TO CONTACT THE SHIPPING COURIER HANDLING YOUR PACKAGE IN YOUR COUNTRY TO TRY AND RESOLVE THE ISSUE.
RETURNS, EXCHANGES & REFUNDS
CAN I RETURN AN ITEM FROM MY ORDER?
RETURNS, EXCHANGES, AND REFUNDS ARE NOT ACCEPTED IF YOU CHANGE YOUR MIND OR SELECT THE WRONG SIZE.
WE RECOMMEND REVIEWING YOUR ORDER CAREFULLY BEFORE COMPLETING YOUR PURCHASE. IF YOU'RE UNSURE ABOUT YOUR SIZE, YOU CAN CONTACT US FOR ASSISTANCE, OR YOU CAN ALSO PURCHASE ONE OF OUR SIZING KITS TO ENSURE A PERFECT FIT BEFORE ORDERING YOUR NAILS.
IF YOU RECEIVE A DAMAGED OR INCORRECT PRODUCT, PLEASE CONTACT US IMMEDIATELY SO WE CAN HELP RESOLVE THE ISSUE.
FOR MORE INFORMATION, PLEASE REFER TO THE RETURN POLICY.
WHAT SHOULD I DO IF I RECEIVED A DAMAGED OR INCORRECT ITEM?
IF YOU RECEIVE A DAMAGED OR INCORRECT ITEM, PLEASE CONTACT US IMMEDIATELY WITH YOUR ORDER DETAILS AND CLEAR PHOTOS OF THE ITEM.
WE’LL DO OUR BEST TO RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE.
PAYMENTS & SAFETY
WHAT PAYMENT METHODS ARE AVAILABLE?
WE ACCEPT PAYMENTS VIA MAJOR CREDIT CARDS (VISA, MASTERCARD, AMERICAN EXPRESS), PAYPAL, AND OTHER AVAILABLE ONLINE METHODS. ALL PAYMENTS ARE PROCESSED SECURELY.
DO I HAVE TO PAY DUTIES & TAXES?
CUSTOM FEES ARE GENERALLY NOT REQUIRED DUE TO THE WEIGHT AND CONTENTS OF OUR PACKAGES. HOWEVER, THE BUYER IS RESPONSIBLE FOR ANY CUSTOMS, IMPORT, OR DUTY FEES THAT MAY APPLY DEPENDING ON THE DESTINATION COUNTRY.